Terms & Conditions
Terms and Conditions These are the terms and conditions that cover all bookings made online or over the telephone with 2TemptU Travel for all travel and holiday arrangements and other travel related services and products.
All bookings are made subject to both 2TemptU Travel’s terms below and the specific booking conditions of your relevant Travel Supplier(s). It is your responsibility to ensure that you have read, understood and agree both prior to booking. Once you have given 2TemptU Travel your personal and payment details then you have committed to a contract, which will mean, if you decide you want to cancel or change any part of the booking, then you will be subject to charges from 2TemptuU Travel and from the Travel Suppliers.
2TemptU Travel act as an agent between yourself and various Travel Suppliers. Travel Suppliers include, among others, tour operators, airlines, hotels, hotel chains, flight providers, airport transfer providers. When 2TemptU Travel process your booking the contract will be between you and the Travel Supplier. The Travel Suppliers' Booking Conditions will apply to your booking and if you ask us to complete your booking by giving us your personal and payment details then you will be acknowledging that you agree to these. 2TemptU Travel accept no responsibility or liability for the acts or omissions or services provided by Travel Suppliers. We advise you to read their Booking Conditions carefully as they do contain important information about your booking. We can provide copies of these if you do not have them although most will be on their websites. Where the Travel Supplier is a no-frills airline you are the principal and we act as your agent in processing your booking. For all other bookings we act only as an agent for the Travel Supplier who is the principal, or the agent of the principal. Flight–Plus bookings It is important for you to know your money is protected and we have arranged protection for Flight-Plus bookings under our ATOL, number T7478. Flight-Plus has been introduced by the Civil Aviation Authority. Flight-Plus gives you financial protection for travel arrangements which are not, legally, packages but which include more than one travel product. The protection is only against the unlikely event of our insolvency or of your Travel Suppliers when booked through 2TemptU Travel. Flight-Plus does not impact at all upon liability should something go wrong with what you have booked, it is only to cover you from the above. Flight-Plus will exist when you book a flight through us and, on the same day or the day after, you also book accommodation or self drive car hire to be used with that flight. If in connection with the flight, you also book any other tourist services which are not ancillary to flight or living accommodation and which account for a significant proportion of the Flight-Plus, they will also form part of the Flight-Plus. Where a Flight-Plus is booked through us, it will be our responsibility to arrange an alternative flight or accommodation or self drive car hire should the supplier of any of these fail financially with the result that they cannot be provided. If alternatives cannot be arranged it will be our responsibility to refund you all protected monies you have paid, for the Flight-Plus as shown on the ATOL certificate. If cancellation occurs for reasons other than relating to insolvency, we will not be liable to pay you compensation and the above options will not be available. As agent, whether or not we have sold you a Flight-Plus, we will not be liable in respect of quality complaints, any general losses, distress or disappointment suffered by you in relation to your booking, and any such claims must be directed to the relevant supplier of the element in question. We will not make suitable alternative arrangements or pay you compensation in respect of any tourist services forming part of your Flight-Plus. A refund will be given in respect of these services in the event of insolvency but we will have no further liability. Where a Flight-Plus exists we will issue you with an ATOL certificate as an attachment to the booking confirmation email. The ATOL certificate details exactly what monies are protected and should be kept safely. Credit/debit card charges and 2TemptU Travel service fees are not protected.
All airlines flight times are provisional and although rare that they do change, this can happen as shown in their term and conditions. It is very important to reconfirm your flight times 48hrs before your flight, this applies both to outward and homeward flights, as changes to the times may be made during your time abroad. 2TemptU Travel cannot be held liable for any flights missed due to a failure of you doing this. All airlines offer hand luggage free of charge and this can be size or weight restricted dependent on the airline and their conditions. Please ask if unsure regarding the flight you are booking. Luggage for the hold is now generally charged extra by the airlines but you will find all of this in the terms and conditions of the Travel Supplier or feel free to ask at the time of booking. Most airlines charge extra for inflight meals, seats together, extra leg room among others, please ask if you are not sure regarding the flight you are booking. 2TemptU Travel are not responsible for checking with you before you book the flight. All Travel Suppliers have their own terms and conditions and it is imperative that you check these in regards to their requirements for check in times, checking in online, reconfirmation of flights, luggage allowances, charges applied for checked in luggage and if the fare that you are paying is non-cancellable or non-refundable. Some no-frills airlines require you to check-in online. Where applicable your paperwork includes instructions regarding the online check-in procedure. Please read carefully as for some flights you will be required to check-in separately for the outbound and inbound flight. Failure to check-in online will result in check-in fees at the airport which you will be liable to pay for. No tickets will be issued for no-frills flights and you will simply need your confirmation number, which will be emailed to you with your booking confirmation, along with your passport, to board the flight. Sometimes to keep our prices competitive we will book you a multiple airline flight or 2 x one way flight with the same airline, this will show in our confirmation to you showing the different flight numbers or logo’s and could mean you have to do two different types of checking in for the airline but we will advise you of this. By booking flights like this, it does not affect your travel arrangements in any way and you simply use the correct voucher to check-in for each leg of your journey. If booking a full package holiday and not a flight plus package, then the Tour Operators are responsible for the flights and although the dates of your outward and return flights will be advised at the time of booking, the flight timings and/or routing may not be shown on your confirmation invoice. Flight timings shown on your confirmation invoice are for guidance only and may change. Your confirmation invoice will show the latest planned timings.
Your booked flight may not be the most direct route and may also involve multiple stops on route to your destination which may involve you disembarking from the aircraft. This is down to the Tour Operator and not us. Sometimes we will advise you that the cheapest option is a flight out from one UK airport and back into another UK airport (maybe out of Manchester and back into Liverpool). Obviously we will have told you these details at the time of booking and they will show on your confirmation details. In the rare event that a change is made by one of your flight suppliers to the outbound or inbound leg of your flight and you cannot find a suitable alternative so choose to cancel your booking, then you will be liable to pay any cancellation fees arising from the cancellation of any other services and flight legs associated with your booking.
All our hotels and accommodations are booked through our third party Travel Suppliers and you should check their terms and conditions before confirming a booking. All hotel star ratings are the hotels own or the Travel Suppliers ratings and may differ to official ratings but 2TemptU Travel cannot be held liable for any misconceptions regarding this. We ask all of our customers to check the Travel Suppliers website before booking to check the property and the board basis is to the level that they wish. If you have any problems whilst at the accommodation, you need to contact the management at the property to give them the chance to rectify the problem as a failure to do this could affect your rights under the contract and any later claims for compensation. If the situation is still not satisfactory then you must contact the Travel Supplier’s rep in resort. If after these steps the problems are not resolved then please contact us on: 01635 870920 If you have any special requests then tell us at the time of booking and we will put these on the form for the Travel Supplier and they will always do their best to cater for these but these are purely ‘requests’ and are not guaranteed. On booking your accommodation we will always book for it to start on the date that your flight leaves the UK meaning that when you arrive in resort you will then have a room to go directly into. This does mean on some occasions that if you have a flight in the early hours of the morning coming back that you may end up without your accommodation for some hours on the last day as check out is normally about 12pm. If you want us to request a late check-out room we will and if the accommodation can provide this then they will but the charge will be payable locally and down to you to cover this cost. Accommodation suppliers will always strive to ensure that hotels will not be changed but sometimes due to certain circumstances the hoteliers are unable to honour bookings and if this is the case then the hoteliers or accommodation suppliers will offer accommodation of equal standard. If the standard of accommodation and resort are the same this will not be considered a significant change so will not be cancellable without a cost incurred to you. If you do decide to cancel the accommodation then please be aware that the costs of the flights are non-refundable.
Nile Cruise Boats:
All our Nile cruises are booked through our third party Travel Suppliers and you should check their terms and conditions before confirming a booking. All boat star ratings are the boats own or the Travel Suppliers ratings and may differ to official ratings but 2TemptU Travel cannot be held liable for any misconceptions regarding this. We ask all of our customers to check the Travel Suppliers website before booking to check the boat and the board basis is to the level that they wish. Our boats run on a Full-Board basis which is breakfast, lunch and dinner and sometimes afternoon tea may be provided, served up on the sun deck and during breakfast tea, coffee and juice is provided but once you leave breakfast then ALL drinks are chargeable. You can purchase a drinks package on some boats and this can vary between boats but unless otherwise stated then the drinks package will run from 11am until 11pm and includes tea, coffee, soft drinks, water, beer and a select number of spirits all locally produced and wine is served during lunch and dinner. This can be changed at any time and without prior notice and we cannot be held responsible for any changes made by the boat management. If you have any problems whilst on the cruise, you need to contact the management on the cruise to give them the chance to rectify the problem as a failure to do this could affect your rights under the contract and any later claims for compensation. If the situation is still not satisfactory then you must contact the Travel Supplier’s rep in resort. If after these steps the problems are not resolved then please contact us on: 01635 870920 If you have any special requests then tell us at the time of booking and we will put these on the form for the Travel Supplier and they will always do their best to cater for these but these are purely ‘requests’ and are not guaranteed.
Nile Cruise boats have a standard itinerary that they do and if you wish to have a copy of this then please ask us at the time of booking and we will email this over to you. All boats do mainly the same itinerary but timings and order of stops may be slightly different for each boat. The boat owners can change their itinerary or timings at any time and without prior notification. 2TemptU Travel will do their best to make sure this does not impact your holiday but in some instances we may have to change the date or time disembarking the boat and may have to transfer you either to the boat or from the boat from different areas other than Luxor to rectify any changes to the itinerary made by the boat or in some instances the flight. On the odd ocassion this may also result in a night being substituted from the cruise to a hotel stay but will be of the same standard. If any costs are incurred from these changes then we will cover any extra transfer or stay costs to cover our obligation. If you do not accept our change and want to change to a different option then this can be done but will be done with an extra cost being covered by yourself.
On booking your cruise we will always book for it to start on the date that your flight leaves the UK meaning that when you arrive in resort you will then have a cabin to go directly into. This does mean on some occasions that if you have a flight in the early hours of the morning coming back that you may end up without your accommodation for some hours on the last day as check out is normally about 12pm. If you want us to request a late check-out cabin we will and if the cruise can provide this then they will but the charge will be payable locally and down to you to cover this cost. All suppliers will endeavour to provide the itinerary and excursions as stated on the website in the various packages however if for any reason the packages differ the number of excursions provided will remain the same and of equal standard. All of our excursion prices are based on a minimum of 2 adults booking the trip/s and single supplements will apply for only 1 person. Cruise suppliers will always strive to ensure that boats will not be changed but sometimes due to certain circumstances the suppliers are unable to honour bookings and if this is the case then the cruise suppliers will offer a boat of equal standard. If the standard of boat and resort are the same this will not be considered a significant change so will not be cancellable without a cost incurred to you. If you do decide to cancel the cruise then please be aware that the costs of the flights are non-refundable.
None of our flight or hotel bookings includes transfers so unless we have discussed and you have asked us to book you separate transfers then they will not be included in any of our deals. If any of the hotels include free transfers then we will pass these details on to you and 2TemptU Travel will not be responsible for these transfers. We would always suggest either choosing accommodation that is not too far from the airport or booking a transfer separately through us with one of our Travel Suppliers.
Pricing and errors:
2TemptU Travel do everything they can to make sure the prices on the website are as up to date as they can be but flight prices can change and accommodations can sell out so we reserve the right to alter the prices of any of the holidays shown on our website, featured in any of our publications or discussed with you or over the telephone. You will be advised of the current price of the holiday that you wish to book before your contract is confirmed.
2TemptU Travel do not include travel insurance in any of its holidays or deals but asks you to make sure that you have adequate insurance in place before you book your holiday. Passports/Visas/Health
All passengers who are British must have a 10-year British Citizen passport. You should note that most countries require your passport to remain valid for a minimum period after the return date to the UK (normally 6 months). If your passport is in its final year of validity, you should check with the Embassy of the country you are visiting, otherwise travel may be denied. As it is not possible to claim against your insurance cover, should travel be refused in these circumstances, we suggest you allow plenty of time to make these checks. It is your responsibility prior to booking to ensure that you have a valid passport. Overseas nationals are responsible for ensuring that their passport allows travel to their chosen destination and they need to check with the relevant embassies and/or consulates to make sure travel is allowed. 2TemptU Travel does not take any responsibility if a passenger is declined entrance to any country. Any health requirements needs to be checked before you book your holiday and for any inoculations that you may need.
By disclosing your personal information to us over the phone or via this website , you consent to the collection, storage and processing of your personal information by 2TemptU Travel.
2TemptU Travel can take deposits depending on who the Travel Suppliers are. Please ask at the time how much we need to confirm the booking. If it is through a low cost carrier then the full flight cost will be needed to book the holiday and the rest of the balance would be due 12 weeks prior to departure. All balances are due 12 weeks prior to departure unless otherwise agreed and stated in your confirmation. If we do not receive the balance on the date specified then we hold the right to charge you £10 per day late fee and to contact the Travel Supplier and the holiday may be cancelled and cancellation charges will be charged as per conditions. 2TemptU Travel may in some instances take a ‘low deposit’ and agree when the top up of the deposit is required. You will receive a low deposit agreement and if the rest of the deposit is not paid on the date agreed of your own accord then the monies will automatically be debited off of the card that was used to pay for the holiday. If the amount due does not come off that card then 2TemptU Travel will automatically debit any other card that we have attached to your booking to collect payment owed. Credit and debit card charges will apply a £10 admin fee will be added.
As your booking agent we may be required to collect surcharges on behalf of the Travel Suppliers involved in your booking. These are additional amounts that a Travel Supplier may charge after you have booked, because costs have increased in the areas of transportation, including the cost of fuel; duties, taxes and fees; or exchange rates. Surcharges can vary and the amount will be advised to you in writing. Whilst Travel Suppliers do try to avoid them, surcharges can occur and a failure to pay any surcharged amount requested from you may result in the cancellation of your booking or a refusal to allow you to travel.
In order to complete a purchase with 2TemptU Travel, the customer must be over 18 years old and will at that time become the ‘Lead Passenger’ on the booking which means that they will be the only person on the booking that can change any details or cancel the booking and will also be the persons liable for the monies agreed. With any payments taken via credit or debit cards, the person needs to be the cardholder and needs to supply us with the correct details including card details, name and address the card is registered to. If 2TemptU Travel suspect the card is being used fraudulently then we reserve the right to cancel the holiday. 2TemptU Travel will send you full confirmation via email within 5-7 working days of booking your holiday and vouchers will be issued generally between 7-10 days before date of departure. We ask you to keep these emails safe as any re-issuing of these emails or vouchers will be charged at £10 admin fee per time. 2TemptU Travel will always strive to ensure that the itinerary will not be changed but sometimes due to certain unforseen circumstances we may have to adapt the sequence of the itinerary. If the number of nights are still the same but just the order has changed this will not be considered a significant change so will not be cancellable without a cost incurred to you. If you do decide to cancel any part of the itinerary then charges may be applied and also please be aware that the costs of the flights are non-refundable.
Local authorities in certain countries may impose additional tourist taxes, which have to be paid locally for instance at the hotel. You are responsible for paying such additional taxes.
If you wish to change/modify/cancel any part of your booking then you must contact us straight away and let us know. Most will need to be put into writing and sent directly to us or can be emailed to: [email protected] We will check if it is possible and how much the Travel Supplier will charge. 2TemptU Travel will charge an admin fee for any changes/modifications/cancelling of the holiday. Our admin fees vary from £25 to £150 per person depending on what needs to be done and we will advise you at the time, of the cost before confirming anything. These charges may change the closer you become to your departure date and any prices we have quoted are subject to change at any point until the change has been confirmed and paid for. We do not take any responsibility for any changes in these costs until we have taken the monies and confirmed the change. Please be advised that if balance payments are late or do not arrive then we cannot take any responsibility for any charges incured if the lead passenger has not informed us to cancel the holiday or that there will be a delay in their payment to us.
Your contract with us and the supplier stands until we have clear instructions from the lead passenger via email that changes this.
For more detailed conditions on cancellation or amendment costs please ask and we will advise.
Complaints including illness:
All complaints whilst on holiday need to follow the instructions of the Travel Suppliers and generally this will mean contacting the front of house worker with the issue at the earliest opportunity so they may endeavour to put things right. If the issue cannot be resolved locally you must fill out a written report in resort with your local agent/representative. As your Travel Agent you must submit in writing to ourselves all the relevant information regarding the situation within 28 days of your return date of travel. If we do not receive the complaint in writing within this time then it may seriously harm any claims for compensation from oursleves or the supplier. If whilst in resort you are unable to access a written report you must contact us immediately whilst in resort on +44 1635 870 920 so we are able to assist you. We cannot accept any liability in relation to a complaint or problem or the impact it may have on any compensation or investigation if you fail to notify us strictly in accordance with this paragraph. If any agreement is made within resort and monies exchange hands we as your agent cannot accept any liability for the agreement without being informed beforehand and issuing written authorisation. If any illness occurs whilst on holiday, we ask all customers to follow our strict guidelines whilst on holiday and when they return home and if they are not followed then this will seriously harm any claims for compensation at a later date. We would ask on first instance to contact the rep and to make sure all details are logged in writing and that you have a copy for yourselves. If illness still persists then the rep should be asked to inform the on site doctor or in the instance there is not a doctor on site, that the hotel/cruise organise a doctor to assess the person who is ill and again making sure this is all logged in writing and a copy kept yourself. All visits by the doctor needs to be logged in writing and copies kept by yourself. Once you return from your holiday, then all details need to be put into writing and sent to ourselves with all copies of the written reports from resort attached with specific details of everything that has happened within 28 days of arriving back in the UK. Failure to do so will seriously harm any claims for compensation from ourselves or the supplier.
Your Financial Protection:
When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
Price Match Promise:
- The Price Match Promise applies only to quotes that have the identical (i.e. party size, dates, duration, flight times, flight numbers, in flight extras, transfers, hotel, room type, number of rooms and board basis) product immediately available to book all on one site or through one supplier, and the product is priced accurately.
- The Price Match Promise does not apply to bookings already confirmed with us and is only for quotes that have been obtained before confirming the booking.
- The holiday you are asking us to Price Match must be from a legitimate ABTA/TTA Member and/or ATOL holder's website, available to book online or with a confirmed email quote and must include any handling charges, booking fees, credit card fees and such like.
- The rate applicable to the holiday you are asking us to Price Match must be available to the general public and cannot include in its price any money off coupons, corporate discounts, promotional vouchers or offers or bulk-buy discounts.
- 2TemptU Travel must be able to obtain the same price without being a member or part of a loyalty scheme.
- Please note that we will not Price Match individual elements of a holiday where you have found them on separate websites - we will only Price Match a better overall total price. Both elements of the holiday must be available on a single website or from a single supplier, bookable as one unit, at a lower overall price.
- The holiday you are asking to Price Match must be in pounds sterling.
- We are unable to match prices for flight only bookings.
- The lower quote must be in £GBP.
- You must provide a screen shot, URL, email quote or other evidence of a lower price that can be independently confirmed by our team.